Terms & Conditions - Personalised Orders
1. General
Yellow Blossom Designs Ltd reserves the right to change these terms and conditions at any time. It is your responsibility to read the terms and conditions before placing an order. If you do not agree with any of these terms & conditions you should not place an order with us. By placing an order via our website you are confirming you are over the age of 18 and fully understand these terms & conditions.
Discounts must be applied at checkout before making payment, we cannot honour any discount/offer after your order has been placed.
Yellow Blossom Designs Ltd reserves the right to amend prices, details on the website and any offers/discounts without prior notice. All prices shown are inclusive of VAT. The information provided on this website is subject to change in the future.
VAT registration number: 154942005
2. Order Process
Once your order is placed we will send you an electronic copy within 24 hours (Mon - Fri. Excluding weekends & bank holidays) please check your junk/spam box as on the odd occasion our emails end up there.
When you have checked the electronic copy you must let us know if you require any changes or if printing can commence. Any changes will be made within 24 hours (Mon - Fri. Excluding weekends & bank holidays) and a new proof will be sent to you. This process will continue until you are happy for printing to commence ~ however the more changes requested the longer this will delay your order from being posted, it's best to list all alterations in one go to avoid any delays. Please note: minor changes, like the odd word change or odd colour change will not generate a new proof and we will make any change(s) requested then proceed to print & post your order.
Once approved your order will be posted within 1 working day.
Digital/electronic proofs are sent via email to our customers. Please make sure when sending us your details all information is accurate, it is the customers responsibility to thoroughly check the proof's layout, spelling, information and grammar (we are unable to provide a proof reading service). If design is approved by the customer with any errors and subsequently printed, Yellow Blossom Designs takes no responsibility and will not be liable for any resulting costs. Any replacements will be charged in full. It is therefore essential to check spelling and wording thoroughly before approving any order to be printed. However if the product you receive has a printing error that was caused by our printing process, we will gladly replace your order at no charge.
IMPORTANT: We will contact you up to 3 times on 3 different dates with your electronic proof which will be sent via the email address provided. Should we not receive any correspondence in return we will have no option but to print and post your order without your approval. If we are required to do this there will be no refunds or re-prints had you required any changes to be made before printing commences - please ensure you get in contact with us if you don't hear anything within 1-2 working days. (We cannot hold onto orders for longer than 5 days without prior agreement due to postage deadlines)
3. Colouring & Design
Glossy card is highly recommended for all orders as Non Glossy card provides a more dull/sedate colour once printed. Glossy card provides a much more vibrant colour result and is best for photos.
Please be aware that all PC/Mobile/Ipad screens are set up differently and this will result in some colour deviations from your devices to ours, some orders are printed in RGB and some are printed in a CMYK mode. All screens vary in colour so the colour on final prints can vary - in this case we would advise you to purchase a sample if you must have a certain colour/shade. Our computer & designing software is collaborated to that of our printer's therefore colour and brightness/contrast settings on your computer/Ipad screen etc can make the images shown/proof look different to that which is printed. We will not be held responsible for any differences in colours from your screen to ours nor will we refund/compensate you should a colour difference occur unless it is a major difference (ie Red but it printed Black). All invitations are hand crafted so there may be slight variations. This will not however affect the design or quality of the stationery.
All of our designs are printed - there are no added extras once printed on the design. Ie there is no added embellishments/ribbons/glitter etc.
All of our designs are protected by Copyright meaning all of our printed invitation & card orders will have our logo printed on the back in small. This does not affect the quality of our stationery and our logo is there to comply with the copyright law, it cannot be removed or tampered with under any circumstances.
All products are subject to availability.
4. Photos
Please supply your photographs in a JPEG format. To ensure a maximum quality print out, please make sure your photo is as large as possible and is as a high resolution JPEG file.
If we receive low resolution photo(s) to upload onto your order we do not accept responsibility if the photo quality is poor when printed.
When you provide us with any kind of photograph you are confirming you are the rightful owner and own/have been given the copyright to use the the image. We do not take any responsibility for any legal action that could occur if you don't own the rights to use the image(s).
5. Postage
You the customer are responsible for providing accurate postal information and we cannot accept responsibility for the lost of orders if you fail to provide the correct address when making payment.
Orders will not be dispatched until payment is received in full.
Goods not received: Please note that Royal Mail do not consider a parcel missing until a period of at least two weeks has elapsed (15 days). We cannot accept liability for loss in the Royal Mail postal service. However we will do our best to resolve any problems and post replacements out to you ASAP.
Once your order has been dispatched Yellow Blossom Designs Ltd cannot be held responsible for any delay, loss or damage to items and you should notify us immediately should there are any problems upon arrival and we will endeavor to resolve the issue.
6. Cancellation Policy
6.1 Cancelling before your proof preview
If you would like to cancel your order after payment has been sent, please contact us as soon as possible. If no work has been started on your order then we will happily give you a full refund.
6.2 Cancelling after your proof preview
If you wish to cancel your order after we have designed and completed the setting of your order (i.e re-wording of the design, adding images and changes to colours or layout). Then we cannot offer a full refund. We will offer a refund minus £4.50 to cover any work already completed on your order.
6.3 Cancelling after printing
We are unable to offer a refund after your order has been approved and printed. All orders are printed to meet your requirements. Thus, cancellations will not be considered after you have given the OK to print your order.
7. Refund Policy
Once email proofs has been approved we do not accept responsibility of any typo or grammar errors on the final print. Please ensure you check all spelling before giving the go ahead for printing to commence.
Unfortunately, there are occasions when errors occur. If the product you receive has a printing error that was caused by our printing process, we will gladly replace your order at no charge. We may require you return the items back to us but this is on a case by case basis and we will inform you if a return is required. Replacement orders will be shipped to you by the same method as your original order. Please contact us with any problems.
All orders are personalised to individual customers requirements therefore we are not obliged by law to offer any refunds or replacements on personalised items unless the fault lies with us.
Any problems upon receiving a order must be reported to us within 1 week of receipt.
8. Data Protection
We do not sell or exchange any information about our customers. The information you provide us with is so we can process your order correctly with the details you give to us to use at checkout. We do not use or store your information for any other reason. If at any point you would like to access your details or amend/delete them please contact us at lisa@yellowblossomdesigns.co.uk.
All of our designs are exclusive to Yellow Blossom Designs Ltd and are covered by the copyright protection law. They may not be reproduced, copied, sold or used in any other way.