Delivery & Refunds

1. Postage

You the customer are responsible for providing accurate postal information and we cannot accept responsibility for the lost of orders if you fail to provide the correct address when making payment.

Goods not received: Please note that Royal Mail do not consider a parcel missing until a period of at least two weeks has elapsed (15 days). We cannot accept liability for loss in the Royal Mail postal service. However we will do our best to resolve any problems and post replacements out to you ASAP.

Once your order has been dispatched Yellow Blossom Designs Ltd cannot be held responsible for any delay, loss or damage to items and you should notify us immediately should there are any problems upon arrival and we will endeavor to resolve the issue.

 
2. Refund Policy
We are unable to accept returns for any personalised items, unless the product is defective.

To obtain a refund you must return the item in the original condition within 1 week of receipt. A refund will be issued via the same method you used for payment.

Unfortunately, there are occasions when errors occur. If the product you receive has a printing error that was caused by our printing process, we will gladly replace your order at no charge. Please contact us to arrange for a return.

All orders are personalised to individual customers requirements therefore we are not obliged by law to offer any refunds or replacements on personalised items unless the fault lies with us.

Any problems upon receiving a order must be reported to us within 1 week of receipt.

 

3. Personalised Goods
Due to UK law we have slightly different terms & conditions for personalised items such as invitations, thank you cards, announcement cards & bespoke prints.

Please click here for separate T&C's for our invitations, thank you cards, announcement cards

Please click here for separate T&C's for our bespoke prints